Shipping

Shipping Policy

Free customer shipping within the United States. Labels are generated after payment and tracking is sent when the carrier has the package.

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01

US shipping only

Sun Tracking Earth Clock currently ships only to valid United States addresses. International orders are not accepted through this website.

If an order is submitted with an unsupported or undeliverable address, the order may be cancelled and refunded.

02

Free shipping

Customer-facing shipping is free for Sun Tracking Earth Clock orders in the normal store flow within the United States.

Shipping cost paid to the carrier is handled by the store and may vary by address, carrier, and package details.

03

How fulfillment works

After Square confirms payment, the backend creates the shipping label and packing slip. The owner prints the documents, packs the clock, and gives the package to the carrier.

Tracking is sent after Shippo reports carrier movement. Tracking updates can lag depending on the carrier scan schedule.

04

Backorders

If an order is accepted on backorder, it is fulfilled in paid order sequence as inventory becomes available.

Backorder messaging will be shown before checkout when applicable.

05

Address issues

Customers are responsible for entering a complete, accurate, deliverable US shipping address. If a carrier flags an address issue, we may contact you before shipping.

Packages returned, delayed, or lost because of an incorrect customer-provided address are reviewed case by case and are not automatically eligible for a free replacement or refund.