A support-first return policy that protects customers from real order problems without turning small-batch fulfillment into an open-ended return burden.
Back to storeIf something arrives damaged, incorrect, or defective, contact hello@suntrackingearthclock.com within 14 days of delivery with your order number and photos when helpful.
Because this is a small-batch product, returns and refunds require review and approval before anything is shipped back.
Approved support outcomes may include troubleshooting, replacement, return approval, partial refund, or full refund depending on the issue.
Damage in transit, wrong item, material defect, or a clear fulfillment mistake will be reviewed with the goal of making the order right.
Refunds are not automatic for normal wear, buyer's remorse after the product has been used, damage caused after delivery, incorrect addresses entered by the customer, missed delivery attempts, or packages marked delivered by the carrier.
If carrier tracking shows delivery but the package cannot be located, the order will be reviewed case by case.
If a return is approved, the product should be returned in reasonable condition with included packaging or accessories when possible. Return instructions must be followed.
Approved refunds are processed through Square back to the original payment method. Refund timing depends on Square, the card network, and the customer bank.
Carrier delays, failed delivery attempts, returned packages, or damaged shipments should be reported as soon as possible so the order can be reviewed.
The store may wait for carrier confirmation, return scans, or supporting photos before approving a replacement or refund.